September 22, 2009


Some of you may remember reading here and here about our adventures with British Gas. In a nutshell, we were conned into signing up with a so-called price protection scheme, which resulted in our monthly electricity bills going up from £29 to £67. So much for the protection... Anyway, after we got the Energy Ombudsman involved, the price went back down to £35, which is what we've been paying since December last year.

Having replaced the fridge/freezer, the old one being on its last legs and using up ridiculous amounts of power, our energy consumption came down quite significantly. Two days ago we received a quarterly statement from British Gas, on which we saw that we are almost £100 in credit after paying £35 per month for 9 months. In the light of this, our monthly payments have been put down to £22.

That's less than 1/3 of what we would have been paying had we not kicked up a fuss.

The moral of this story is that you should not let yourself be bullied around by your energy supplier. As a consumer, you have rights!


ZagrebList said...


I host a news website for francophones in the UK. I think this could be of interest to expats as they learn to deal with their utilities providers.

Could I translate your post into French and link it back to your blog?



G. Stewart said...

Bien sûr, je vous en prie.