September 08, 2009

Update to the O2 saga

A couple of weeks ago I posted an article here bemoaning how little time it took O2 to mess things up with my account.

It now appears that paper billing is indeed activated on my account because on Wednesday 26th I did receive a paper bill from O2. It does, however, also appear that they're not billing me for this despite the clear indication that it would cost me an extra 97p per month.

For what it's worth, I never did receive that call that I was supposed to receive on the Wednesday, but I'm not too bothered about it since it was merely to confirm that I had received the bill in the post.

But it doesn't stop there. A few days later I received a duplicate of the same bill! OK, they're not going to bill me twice, but it certainly does demonstrate a lack of organisation. I suspect the person who was supposed to call me simply decided to send the duplicate bill regardless rather than "waste" time calling a customer who is evidently off his rocker.

We'll see what happens next time round. I should receive another bill (once only, hopefully) around September 26th.

Update 22/09/2009: I just received an e-mail bill. The paper billing for last month and this month appears on it.

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